SHIPMENTS: All shipments are sent F.O.B. Woodbury, CT. Merchandise covered in the shipment shall be released to the carrier in good condition, with full value declared. Full liability for the merchandise becomes the responsibility of the purchaser upon acceptance of the goods from us by the carrier. If subsequent damage is discovered, the customer isresponsible to file all claims with the carrier / insurer, not, Woodbury Pewter (See: CLAIMS).
ORDER PROCESSING: All orders are processed and shipped in the order in which they were received based on “In Stock” availability. Generally, “In Stock” items are shipped within 1-3 days of receipt of order, “Out of Stock” items are usually shipped within approx.. 2 weeks.
CLAIMS: Any damage, whether visible or concealed upon inspection, shall be brought to the attention of the carrier and a claim for same filed with the carrier. All packaging material, items, cartons. etc. shall be held for inspection. A written copy of all damage claims must be filed with us within (10) days or they will not be honored. Any shortage claims shall be filed with us in writing within (5) days and shall be subject to our inventory, weight, packing and shipping records. All merchandise and packing materials shall be held for inspection.
RETURNS: All returned merchandise must receive prior written authorization. All product(s) returned in good condition will be subject to a minimum 10% re-inspection / restocking charge. Products returned in poor or damaged condition will be subject to additional fees or charges based on damage appraisal by us. Return shipping fees shall be the responsibility of the customer if the item is not being returned for reasons of manufacturing defect.